Communication is the exchange and flow of information and ideas from one person to another. There are many different reasons for why people communicate, we need communication to express our needs and feelings for example a baby cannot talk to us and tell us what he/she needs so instead he/she would begin to cry to let us know that he/she is due for a feed. Another example would be if a colleague was missing her breaks because there was a staff shortage and she was cross about this, she would then talk to her supervisor and explain her reasons for being cross.
Communication is important in a workplace setting because people must interact with one another in ways that will get the job done as quickly and effectively as possible (eNotes. (2013), study smarter).
Read more: Identify the different reasons people communicate essay
Communication is also very important to be able to build new relationships, with that being with the staff or children, if for example there was a fight in the playground which led to some of the children falling out then the staff could arrange some kind of team building activities, to help the children become friends again. Another example would be when the children have just started school or nursery, the staff could sit all the children in a circle and get them to say their names ad one thing they like doing, so the children are aware of others who like to do the same as them.
Communication is also important to be able to give and receive information, this could be as simple as sending a letter home with a child to tell their parents about a forth coming event, like a parents evening or if there was a incident in school that the parents of the child would need to be aware off. Or to arrange after school clubs for children and the parents to be able to bond more.
Communication is also important when we want to share are thoughts and ideas, for example if in nursery the staff could give the children a piece of paper to write down what they want to do more of then the staff could make an activity based on the children’s ideas.
Another example would be if the
staff of a setting wanted to involve the parents in after school activities then they could send home a question to ask the parents what they would enjoy doing. Communication is also important the be able to affirm one another, Affirmation is a statement of a positive effect (k.Hoban -2006) this is a good type of communication as it also helps the child’s development. You can use affirmation to make someone feel better about something they’ve done.
For example a 9 month year old baby has just said da,da for the first the parents would praise the child by picking them up and hugging them and smiling. Another example would be a simple high five if a young child is doing something right like they have just finished a jigsaw or been to toilet when they needed to go.
1.2 Explain how communication affects relationship in the work setting.
In order to work effectively with children, young people and their families, and so that we can plan for and meet their needs in order to do this we need good communication skills. Practitioners who have good communication skills are likely to have stronger relationships with children and their parents. This is because relationships are influenced by the body language, facial expression and ways in which others listen and talk to you. (Tassoni,2012)
Without communication in the workplace there would be no good relationships, without relationships I the workplace there will be no trust so any relationships would break down leading to conflict and the staff possibly leaving a bad influence on the children. Also peoples personalities can affect relationships in the workplace because for example say someone has a really bubbly personalities, and someone else is quite shy then that might be intimidating meaning that the shy person may not want to express any ideas they have, leading to them not being as involved as they would like to be.
With good communication skills we will find that people will have more of a positive attitude which will make others be more positive around them, creating a positive vibe throughout the workplace, it can also lead to stronger teamwork which will build trust, And then with the children if you
show that you care, for example just listening to them talk, then the child will feel more attached to you meaning they will come to you with any concerns.
Communication problems can make the work environment uncomfortable and unproductive for everyone, and not just the individuals directly involved in the issue. The source of the problem could be everything from personal management styles and educational backgrounds to personality conflicts and cultural differences. And it only gets worse when past disagreements start influencing future decisions.
Open and clear communication in the workplace can build a more productive environment. It won’t always be easy to maintain the best levels of communication, but there are a few things you can do to resolve your situation as quickly and effectively as possible.
Choose Your Battles
For some issues you have to take a stand, but other times it will be more effective to compromise. The trick is to decide which is which. If at all possible, avoid battles that don’t specifically involve you or your responsibilities. You also need to be specific (even if it’s just with yourself) about why you are fighting this particular battle. Is it really to improve the work situation, or is this just a personal preference or annoyance?
Complaints often lead to more complaints, and soon any chance of clear communication is buried under a mound of misunderstandings and misinformation. Try and limit your complaints and resolve your conflicts one issue at a time, and you will have a much better chance of improving the atmosphere in the workplace.
Be Open and Be Clear
Speaking in generalities won’t even solve general problems. If you approach a coworker with a problem and inform him or her that “It bothers me that you always [insert problem here],” you will likely only inflame the situation. “Always” is a blanket statement that tends to exaggerate problems and put people on the defensive. If there is an issue that needs to be resolved, be specific about instances that need to be corrected and express yourself clearly.
Try to be open about the issue and listen to different points of view. This is likely one of the hardest things in the process, but open communication in the workplace depends on it. Make sure you are hearing what you think you are hearing. Consider a different perspective, because what you took as a hurtful remark may not have been meant as such. Maybe there is something else going on in a person’s life that caused them to speak out of turn. If you look behind the surface, you may discover something about the people you work with everyday.
One of the best ways to improve communication in the workplace is to act preemptively instead of reactively. Make the decision to be a communicator and be part of the team. Reach out to different departments in the company and build a network of trust and reliability, then everyone will feel more comfortable about expressing their opinions and they will be more likely to do so in a constructive way.
Look for opportunities to contribute to the conversation and be part of the team. Be interested in what others are saying, and try to add something interesting in return. It’s not always about you, and if that is all you focus on, others will soon grow tired of the same old conversation. Remember, you were hired because you know certain things, not because you know everything, so be willing to learn from others. Seeking knowledge from someone else can go a long way toward building a great working relationship.
Face to face contact is almost always better for workplace communication (and especially for conflict resolution) because it will be easier to read a person’s reactions and expressions and know what they really mean. When you are willing to work together like this and make real compromises, you will be able to increase the level of communication and productivity throughout the entire company.
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